WeLab - Account Operations Officer

• Support account opening process to ensure the compliance with internal policies and regulatory requirements
• Conduct periodic review on SDD and EDD cases and provide resolution and follow up action on exceptional items
• Assist to update the operational guidelines and manuals in accordance with legal, regulatory and internal requirements
• Participate in projects on new process/service development, automation of new process and system enhancement/UAT to improve operational efficiency
• Participate in ad-hoc tasks as assigned
  

• Associate Degree / Diploma or above
• Minimum 3 years’ experience in banking payment operations and account opening including AML, KYC, transaction monitoring, etc.
• Sound knowledge of HKMA regulatory requirements
• Organized, responsible and with a drive for excellence
• Good command of verbal and written English and Chinese

• Competitive salary
• Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
• Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team
• Weekly afternoon teas and fully stocked fridge
• Coffee stipend
• Conveniently located office surrounded by diverse and delicious lunch options
• Lively office with gaming consoles and a ping pong table
• Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.
• Employee referral bonuses

WeLab is a leading fintech company in Asia with one of the first virtual banks established in Hong Kong. WeLab provides financial services by creating seamless digital experiences to our 36 million customers across Hong Kong, Mainland China, and Indonesia. Our mission is to improve lives through game-changing technology and innovation.

Using its proprietary risk management technology and advanced AI capabilities. WeLab effectively analyses unstructured mobile big data within seconds to provide innovative financial services and offer consumer financing solutions for individual customers. The company also offers B2B solutions by partnering with traditional financial institutions, which utilize WeLab’s technology to offer fintech-enabled services to their customers.

WeLab’s investors include Malaysian sovereign wealth fund Khazanah Nasional Berhad, CK Hutchison’s TOM Group, International Finance Corporation (a member of the World Bank Group), Alibaba Entrepreneurs Fund, Sequoia Capital and ING Bank.