The Hive - Location Manager Singapore

Lead

Singapore

Location Manager

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About Us

The Hive is a community of creative freelancers and dynamic entrepreneurs doing amazing things across Asia. We provide collaborative workspaces and an inspiring community for young companies to help them thrive. The Hive network spans Asia from Hong Kong, Singapore, Bangkok, Vietnam and soon to be Australia, Japan and Taiwan.

‍

Apply Now or View Company Profile

Who we're looking for

The Hive provides a second home for all our members – a place where they can thrive. We are Asia Pacific’s largest network of beautiful workspaces, with locations in Hong Kong, Singapore, Thailand, Japan, Taiwan, Vietnam and Australia.

Join our dynamic and highly international team and have the chance to accelerate your personal growth in an entrepreneurial and fast paced environment.

We are looking for a hard working and outgoing leader to oversee and manage the daily operations. This role suits someone with ambition – not necessarily with years of management experience.

If you are passionate, have great energy, action-oriented and have an entrepreneurial mindset, then you could earn a place on our dynamic top team as we look to expand across Asia.

‍

What you will be doing in this role:

A location manager is the driving force behind ensuring excellent customer service, operations and services of their space, making sure that all administrative and operational duties run without a hitch whilst minoring in customer service and a sales support function.

Goals and objectives

Build and create a successful location, by providing and maintaining a high quality level of service, community, maintaining a high occupancy rate for different Hive memberships

Oversee all daily operations of your location

Build a creative and collaborative community through events and personal interactions

Responsible for finance related tasks, such as invoices, purchases, bills, petty cash

Ensure all month end reports are completed

Train, guide and support new team members

Develop great relationships with members

‍

Duties and Responsibilities:

Member Experience and Community

Drive weekly community initiatives designed to develop connections between members, including member introductions, events and through social media

Solve member-related issues to help foster a collaborative community

Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered

Oversee events to ensure a good balance of different types of events and ensure a great experience for both Hive members and non members

‍

Finance and Operations

Obtain, analyse P&L reports and compare with previous months

Prepare monthly Manager’s Report and share internally to relevant stakeholders

Prepare monthly invoices and work closely with Finance Team

Make recommendations to New Projects team regarding maintenance and improvements of the space

Identify, follow up and resolve any issues, such as cleaning, IT related issues, electrical equipment and so forth

‍

Building Operations and Management

Working closely with Community Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared and the transition runs smoothly

Manage all operations & maintenance to ensure highest level of member experience

Ensuring the building is clean and well kept

Ensure all building receipts and documents are up to date, providing internal teams with monthly reports

‍

Team Management

Manage, inspire, support and guide your team to achieve goals

Identify knowledge gaps, and where necessary train and/or arrange training with People Team

Provide learning and development opportunities, and make recommendations to promote star Associates

Hold one-to-one meetings to track individual performance on a monthly or quarterly basis with the People Team

Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up to date with any process changes

‍

About you:

Experience and Requirements

Passion and understanding for the Hive’s mission and values

Passionate and curiosity about entrepreneurial communities, startups and supporting people

College graduate with degree preferred, but not required

‘Graduates of life’ will be considered!

Strong Customer service and sales experience

Must have strong verbal and written communication skills

Exceptional organisational and multitasking skills

Must demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them

Ability to handle pressure and fast thinking

Attention to detail and plenty of initiative

Proficient in basic computer skills

‍

Critical Competencies for Success

It’s all about the people! Working as a Location manager means always being attuned to people’s needs and always having a customer-centric mindset

Getting the job done – no matter the cost, is critical.

You should be a practical, creative, fast-thinker who is constantly on their feet and aware that others are counting on you!

Multi-tasking should be a breeze for you

A natural born charmer, persuasive, logical and thinks out of the box!

You must be an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even in front of those who are superior to you

You should be able to translate trends into actionable ways that anticipate customer and market needs

Be familiar with the startup ecosystem and up-to-date on daily happenings in your city

Fired up about the Hive; you are ready to live, eat and breathe the Hive, spreading the love to everyone you encounter

What we offer:

The Hive is an equal opportunity employer
Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hard-work and dedication, becoming part-owner through our share options programme.

Who are we:

The Hive offers collaborative workspaces for communities of creative freelancers and dynamic entrepreneurs across Asia. The Hive network includes locations in Hong Kong, Singapore, Bangkok, Saigon and we will have new locations in Melbourne, Taipei and Tokyo by the end of the year.x

The Hive, New Bridge Road - (59 New Bridge Road, Singapore, 05940)

Interested in working at

The Hive (SG)

Apply Now Application received.

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Location Manager

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HKD

Sales

2+ Years of Experience

Who we're looking for

Join our dynamic and highly international team and have the chance to accelerate your personal growth in an entrepreneurial and fast paced environment.

We are looking for a hard working and outgoing leader to oversee and manage the daily operations. This role suits someone with ambition – not necessarily with years of management experience.

If you are passionate, have great energy, action-oriented and have an entrepreneurial mindset, then you could earn a place on our dynamic top team as we look to expand across Asia.

‍

Who we're looking for

Join our dynamic and highly international team and have the chance to accelerate your personal growth in an entrepreneurial and fast paced environment.

We are looking for a hard working and outgoing leader to oversee and manage the daily operations. This role suits someone with ambition – not necessarily with years of management experience.

If you are passionate, have great energy, action-oriented and have an entrepreneurial mindset, then you could earn a place on our dynamic top team as we look to expand across Asia.

‍

What you will be doing in this role:

Goals and objectives

Build and create a successful location, by providing and maintaining a high quality level of service, community, maintaining a high occupancy rate for different Hive memberships

Oversee all daily operations of your location

Build a creative and collaborative community through events and personal interactions

Responsible for finance related tasks, such as invoices, purchases, bills, petty cash

Ensure all month end reports are completed

Train, guide and support new team members

Develop great relationships with members

‍

Duties and Responsibilities:

Member Experience and Community

Drive weekly community initiatives designed to develop connections between members, including member introductions, events and through social media

Solve member-related issues to help foster a collaborative community

Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered

Oversee events to ensure a good balance of different types of events and ensure a great experience for both Hive members and non members

‍

Finance and Operations

Obtain, analyse P&L reports and compare with previous months

Prepare monthly Manager’s Report and share internally to relevant stakeholders

Prepare monthly invoices and work closely with Finance Team

Make recommendations to New Projects team regarding maintenance and improvements of the space

Identify, follow up and resolve any issues, such as cleaning, IT related issues, electrical equipment and so forth

‍

Building Operations and Management

Working closely with Community Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared and the transition runs smoothly

Manage all operations & maintenance to ensure highest level of member experience

Ensuring the building is clean and well kept

Ensure all building receipts and documents are up to date, providing internal teams with monthly reports

‍

Team Management

Manage, inspire, support and guide your team to achieve goals

Identify knowledge gaps, and where necessary train and/or arrange training with People Team

Provide learning and development opportunities, and make recommendations to promote star Associates

Hold one-to-one meetings to track individual performance on a monthly or quarterly basis with the People Team

Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up to date with any process changes

‍

About you:

Experience and Requirements

Passion and understanding for the Hive’s mission and values

Passionate and curiosity about entrepreneurial communities, startups and supporting people

College graduate with degree preferred, but not required

‘Graduates of life’ will be considered!

Strong Customer service and sales experience

Must have strong verbal and written communication skills

Exceptional organisational and multitasking skills

Must demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them

Ability to handle pressure and fast thinking

Attention to detail and plenty of initiative

Proficient in basic computer skills

‍

Critical Competencies for Success

It’s all about the people! Working as a Location manager means always being attuned to people’s needs and always having a customer-centric mindset

Getting the job done – no matter the cost, is critical.

You should be a practical, creative, fast-thinker who is constantly on their feet and aware that others are counting on you!

Multi-tasking should be a breeze for you

A natural born charmer, persuasive, logical and thinks out of the box!

You must be an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even in front of those who are superior to you

You should be able to translate trends into actionable ways that anticipate customer and market needs

Be familiar with the startup ecosystem and up-to-date on daily happenings in your city

Fired up about the Hive; you are ready to live, eat and breathe the Hive, spreading the love to everyone you encounter

What we offer:

Who are we: