WeLab - Loan Operations Officer

Entry Level
Hong Kong
Loan Operations Officer
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About Us

WeLab aims to bring joy to everyone’s financial journey. We strive to improve people’s lives by reinventing financial services through game-changing technology. We put our people first, whether it’s our customers or our employees. As the only homegrown Hong Kong fintech to receive a virtual banking license, we aim to reinvent and redefine the banking experience by building a bank we love.

Who we're looking for

At Welab, we should stay connected and keep abreast of the latest technological development to drive for an innovative and digital servicing model to exceed our customer expectation. As the Loan Operations Officer, you will be responsible for providing support on loan approval process according to internal policies, compliance and regulatory requirement.

What you will be doing in this role:
  • Review customer’s financial status, Credit Bureau Report, document and internal credit history to facilitate loan approval processing
  • Process applications according to Credit and AML policies, compliance and regulatory requirement
  • Perform verification to detect fraud application and prevent fraud
  • Perform day end reconciliation and monitor all outstanding application
  • Prepare MIS report to management for progress monitoring
About you:
  • Higher Diploma or above
  • Minimum 2 years related experience in personal loan products. With approval delegation is an advantage
  • Self-initiative and good team player
  • Organized, responsible and keen for improvement opportunity
  • Good communication and problem-solving skills
  • Good verbal and written English and Chinese
What we offer:
  • Competitive salary
  • Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
  • Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team
  • Weekly afternoon teas and fully stocked fridge
  • Coffee stipend
  • Conveniently located office surrounded by diverse and delicious lunch options
  • Lively office with gaming consoles and a ping pong table
  • Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.
  • Employee referral bonuses
Who are we:

WeLab is a leading fintech company in Asia with one of the first virtual banks established in Hong Kong. WeLab provides financial services by creating seamless digital experiences to our 36 million customers across Hong Kong, Mainland China, and Indonesia. Our mission is to improve lives through game-changing technology and innovation.

Using its proprietary risk management technology and advanced AI capabilities. WeLab effectively analyses unstructured mobile big data within seconds to provide innovative financial services and offer consumer financing solutions for individual customers. The company also offers B2B solutions by partnering with traditional financial institutions, which utilize WeLab’s technology to offer fintech-enabled services to their customers.

WeLab’s investors include Malaysian sovereign wealth fund Khazanah Nasional Berhad, CK Hutchison’s TOM Group, International Finance Corporation (a member of the World Bank Group), Alibaba Entrepreneurs Fund, Sequoia Capital and ING Bank.

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3/F Office Plus, 93-103 Wing Lok Street,
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Loan Operations Officer
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HKD
+
-
Fluent English
Fluent Mandarin
Fluent Cantonese
2+ Years of Experience
Who we're looking for

At Welab, we should stay connected and keep abreast of the latest technological development to drive for an innovative and digital servicing model to exceed our customer expectation. As the Loan Operations Officer, you will be responsible for providing support on loan approval process according to internal policies, compliance and regulatory requirement.

Who we're looking for

At Welab, we should stay connected and keep abreast of the latest technological development to drive for an innovative and digital servicing model to exceed our customer expectation. As the Loan Operations Officer, you will be responsible for providing support on loan approval process according to internal policies, compliance and regulatory requirement.

What you will be doing in this role:
  • Review customer’s financial status, Credit Bureau Report, document and internal credit history to facilitate loan approval processing
  • Process applications according to Credit and AML policies, compliance and regulatory requirement
  • Perform verification to detect fraud application and prevent fraud
  • Perform day end reconciliation and monitor all outstanding application
  • Prepare MIS report to management for progress monitoring
About you:
  • Higher Diploma or above
  • Minimum 2 years related experience in personal loan products. With approval delegation is an advantage
  • Self-initiative and good team player
  • Organized, responsible and keen for improvement opportunity
  • Good communication and problem-solving skills
  • Good verbal and written English and Chinese
What we offer:
  • Competitive salary
  • Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
  • Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team
  • Weekly afternoon teas and fully stocked fridge
  • Coffee stipend
  • Conveniently located office surrounded by diverse and delicious lunch options
  • Lively office with gaming consoles and a ping pong table
  • Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.
  • Employee referral bonuses
Who are we:

WeLab is a leading fintech company in Asia with one of the first virtual banks established in Hong Kong. WeLab provides financial services by creating seamless digital experiences to our 36 million customers across Hong Kong, Mainland China, and Indonesia. Our mission is to improve lives through game-changing technology and innovation.

Using its proprietary risk management technology and advanced AI capabilities. WeLab effectively analyses unstructured mobile big data within seconds to provide innovative financial services and offer consumer financing solutions for individual customers. The company also offers B2B solutions by partnering with traditional financial institutions, which utilize WeLab’s technology to offer fintech-enabled services to their customers.

WeLab’s investors include Malaysian sovereign wealth fund Khazanah Nasional Berhad, CK Hutchison’s TOM Group, International Finance Corporation (a member of the World Bank Group), Alibaba Entrepreneurs Fund, Sequoia Capital and ING Bank.

Heading

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About

Heading

WeLab aims to bring joy to everyone’s financial journey. We strive to improve people’s lives by reinventing financial services through game-changing technology. We put our people first, whether it’s our customers or our employees. As the only homegrown Hong Kong fintech to receive a virtual banking license, we aim to reinvent and redefine the banking experience by building a bank we love.

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