Maxims Caterer's Ltd. - Senior Quality Assurance Specialist – Starbucks Hong Kong

• Plan and prepare store monitoring program to ensure all the product and environmental quality are comply with regulations, analyze data to identify opportunities and consolidate continuous improvement plan.
• Ensure operation quality requirements are being fulfilled through effective monitoring and verifying corrective action plan.
• Conduct practices and process assessments to measure compliance with standards, summarize findings and provide systematic solutions to key stakeholders.
• Identify best practices and lead teams to implement continuous improvement projects and drive for timely results with quality outputs.
• Assess and facilitate complaint investigations through review of production workflow and scrutinize deviations from records and documents.
• Compile and report quality metrics on a periodic basis, highlight trends and potential opportunitiesand share insights to drive continuous improvements.
• Provide timely updates on operating procedures & manuals, operational tools and quality programs on eLearning platform to sustain the QA standards.
• Partnering with cross-functional team to facilitate and support risk assessment or regulatory compliance discussion.
• Work with external vendors to strengthen environmental hygiene program.
• Responsible for daily QA related documental work.

• Bachelor Degree in Quality Assurance, Food Science, Food Safety & Technology or related disciplines
• 5 yrs relevant working experience in F&B industry, preferably from Retail business
• Well-organized with strong analytical and problem-solving skills
• Excellent interpersonal, communication and time management skills
• Proficient in MS Word, Excel, Power point and video editing tool is a definite advantage

• A career with Starbucks
• Great working environment
• Rewarding package
• Systematic training programs
• Employee benefits.

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