WeLab - Customer Service Officer

• Handle email, live chat, inbound and outbound call on all customer enquiries in a proactive and positive manner
• Evaluate problems / issues raised by customer and provide solution effectively to build customer loyalty
• Handle and resolve customer complaints promptly and escalate to team head if necessary
• Participate in projects on new process/service development, automation of new process and system enhancement / UAT to improve operational efficiency
• To perform any other duty as assigned by supervisor
  

• Associate Degree / Diploma or above
• Minimum of 2 years’ experience in contact center
• Experience in handling customer complaints is preferred
• Good in verbal and written English and Chinese
• Good in customer service mindset and interpersonal communication skill
• Energetic and able to work under pressure
• Work shifts is required on weekends and public holidays

• Competitive salary
• Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
• Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team
• Weekly afternoon teas and fully stocked fridge
• Coffee stipend
• Conveniently located office surrounded by diverse and delicious lunch options
• Lively office with gaming consoles and a ping pong table
• Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.
• Employee referral bonuses

WeLab is a leading fintech company in Asia with one of the first virtual banks established in Hong Kong. WeLab provides financial services by creating seamless digital experiences to our 36 million customers across Hong Kong, Mainland China, and Indonesia. Our mission is to improve lives through game-changing technology and innovation.

Using its proprietary risk management technology and advanced AI capabilities. WeLab effectively analyses unstructured mobile big data within seconds to provide innovative financial services and offer consumer financing solutions for individual customers. The company also offers B2B solutions by partnering with traditional financial institutions, which utilize WeLab’s technology to offer fintech-enabled services to their customers.

WeLab’s investors include Malaysian sovereign wealth fund Khazanah Nasional Berhad, CK Hutchison’s TOM Group, International Finance Corporation (a member of the World Bank Group), Alibaba Entrepreneurs Fund, Sequoia Capital and ING Bank.