OneDegree - Customer Care Associate

Entry Level

Hong Kong

Customer Care Associate

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About Us

OneDegree is a technology company that aims to be the next-generation insurance industry leader in Asia; it is one of the few digital insurer candidates in Hong Kong with fully digitised insurance process end-to-end. It also collaborates with global leaders in the insurance and health sectors to deliver new technology and user experience. OneDegree is wholly owned subsidiaries of AI Financial Technology Holding Company, which is currently listed among top 4 in Cyberport’s Hall of Fame in accumulated funding.

Come join us in building the future of insurance!

‍

Apply Now or View Company Profile

Who we're looking for

Join OneDegree Customer Care team and make difference to Insurance industry. This is an opportunity to become an early and critical member of a rapidly growing startup. We are looking for a Customer Care team member to support us in a fast-paced environment with being attentive to details and good problem-solving skill.

What you will be doing in this role:

This role is critical to our companys mission, as you will be the main point of contact for our customers and provide world class customer service
Communicate with customers via social media, email, chat and phone
Provide accurate product/marketing/account information to customers to resolve their issues
Set up processes for assembling customers feedback and communicating this with our product team to improve OneDegrees insurance experience
Help write educational content and FAQ sections
Build and scale a new team that owns the customer experience and works to exceed their expectations
Provide support to other team, including claims policy admin, account management and product development
Non-Selling and no cold/warm call required
5-day week, Night and Holidays shift is required, flexible working hours and location

About you:

Have working experience in customer support or customer-facing role
Experience in General insurance industry or passed IIQE paper 1 2 will be an advantage
Excellent communication skills, good command of both written and spoken Cantonese and English. Mandarin is an advantage.
Excellent written manners in both English and Chinese
PC literate and able to type fast in both English and Traditional Chinese
Well organised and good time management skills. Ability to streamline processes and prfioritize issues, support multiple tasks and be responsive
Customer-focused. Understand client pain points, communicate their concerns internally, and influence our product
Remain calm in high-pressure situations. Positive attitude, patient with people and willing to learn
Self-starter and good team player. Curious and interested in technology and new products
Bonus: more experienced candidates will be considered as Manager, Customer Care
High school certification or above, university degree preferred. Fresh graduates are also welcome

What we offer:

Competitive salary and equity package in a fast-growing start-up
An entrepreneurial, international and highly motivated team with a flat hierarchy
Great working atmosphere in a supportive and fast-paced environment
A team that will constantly challenge you and help you reach your highest potential

20/F, 天星中心35 Hung To Rd, Kwun Tong, Hong Kong

Interested in working at

OneDegree (HK)

Apply Now Application received.

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Customer Care Associate

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HKD

Graduate / Internship

0 - 3 Years of Experience

Customer Service

Customer Success

Customer Experience

Social media

Social Media

Written Chinese

English typing

Strong Communication Skills

Client Communication

Who we're looking for

What you will be doing in this role:

This role is critical to our companys mission, as you will be the main point of contact for our customers and provide world class customer service
Communicate with customers via social media, email, chat and phone
Provide accurate product/marketing/account information to customers to resolve their issues
Set up processes for assembling customers feedback and communicating this with our product team to improve OneDegrees insurance experience
Help write educational content and FAQ sections
Build and scale a new team that owns the customer experience and works to exceed their expectations
Provide support to other team, including claims policy admin, account management and product development
Non-Selling and no cold/warm call required
5-day week, Night and Holidays shift is required, flexible working hours and location

About you:

Have working experience in customer support or customer-facing role
Experience in General insurance industry or passed IIQE paper 1 2 will be an advantage
Excellent communication skills, good command of both written and spoken Cantonese and English. Mandarin is an advantage.
Excellent written manners in both English and Chinese
PC literate and able to type fast in both English and Traditional Chinese
Well organised and good time management skills. Ability to streamline processes and prfioritize issues, support multiple tasks and be responsive
Customer-focused. Understand client pain points, communicate their concerns internally, and influence our product
Remain calm in high-pressure situations. Positive attitude, patient with people and willing to learn
Self-starter and good team player. Curious and interested in technology and new products
Bonus: more experienced candidates will be considered as Manager, Customer Care
High school certification or above, university degree preferred. Fresh graduates are also welcome

What we offer:

Competitive salary and equity package in a fast-growing start-up
An entrepreneurial, international and highly motivated team with a flat hierarchy
Great working atmosphere in a supportive and fast-paced environment
A team that will constantly challenge you and help you reach your highest potential