WorldFirst - Support Analyst (Contract)

• End user 1st and primarily 2nd line desktop support for our Hong Kong office as well as some remote support for our global offices if demand arises
• Remote end user support for our worldwide offices
• Support of our global telephony system
• Administration of our internal Active Directory and Exchange environments
• Escalating IT issues to various 3rd line support times where necessary
• On-boarding / Off-boarding of new starters and leavers
• Undertaking small to medium sized IT projects such as new office openings
• Ensuring all asset records for equipment and users are maintained
• Incident and problem management for Desktop Support related tickets
• Documentation of known issues into our shared knowledgebase

• Have at least 2 years commercial experience in a helpdesk / IT support role.
• Have relevant support experience in an ITIL based service desk environment
• Understand priority levels and working to SLA’s
• Have great communication skills including strong spoken and written English
• Have experience administering Windows 7 desktops, Microsoft Office etc.
• Have experience administering Windows 2012 Server
• Have experience administering Microsoft Exchange, Office 365 and Active Directory
• Have experience administering VoIP telephony systems
• Have experience in imaging solutions
• Networking infrastructure (cabling, switches)
• Some experience supporting a MAC environment including imaging is desirable

From day one you'll find yourself part of our friendly, innovative and internationally collaborative team. Our People First culture means our staff are empowered to take chances and build real connections. And, we offer opportunities to grow – whether that means joining one of our international offices or broadening your skill set through training from our dedicated Talent Development team.

You can also get involved in Together@WorldFirst: our social, charity, well-being and inclusion committees made up of employees who are passionate about making a difference, not only to the lives of fellow WorldFirsters, but to the wider community too.

• A competitive salary
• Perks, including; free breakfast & fruit, Friday drinks fridge, business casual dress code, in office game room and more

WorldFirst is an Equal Opportunities employer. We celebrate diversity and are committed to providing a welcoming environment where inclusivity is the norm, and our employees genuinely feel they can bring their whole true self to work.

WorldFirst welcomes conversions around flexible working arrangements.

WorldFirst is happy to offer additional support throughout the interview process where needed.

WorldFirst is an innovative global payment platform, helping businesses and people prosper by making the movement of money around the world faster, easier, safer and cheaper. Dedicated to driving pioneering technology, our growth is driven by our product development and international expansion, enabling us to power the next generation of global businesses.

Since our inception in 2004, we have been setting a new standard for the foreign exchange market and have transferred more than $70bn to date. Our diverse team of 650 specialist individuals span across 8 global offices, helping over 250,000 customers worldwide receive outstanding product offerings alongside dedicated award-winning customer service

Our mission to build the world’s best financial services platform for international commerce accelerated upon joining the Ant Financial Services Group. Ant supports over 1.2 billion customers and is dedicated to using technological infrastructure to provide inclusive financial services to individuals as well as small and micro businesses. Together, we believe financial services should be simple and we share Ant’s vision of "bringing the world equal opportunities”. Becoming an Ant Financial company allows us to leverage one of the largest global commerce ecosystems with a platform for long-term growth across our key markets.