foodpanda - Customer Service Specialist (Part-time / Freelance)

Entry Level

Hong Kong

Customer Service Specialist (Part-time / Freelance)

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About Us

foodpanda is a global delivery platform operating in over 70 cities worldwide. We seek to introduce technology and convenience that benefit customers and restaurants alike, with Hong Kong as a primary market for new innovations.

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Apply Now or View Company Profile

Who we're looking for

What makes us special? It’s the way we combine food and convenience

foodpanda (small ‘f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pizza, sushi or burger, we believe that no one should have to suffer from hunger attacks ever again.

However, this doesn’t happen without some really awesome people. We are looking for a Customer Service (Part-time / Freelance) to join our growing team to bring innovation into delivery.

What you will be doing in this role:

Working closely in the Customer Experience team under the Operations vertical to manage our corporate clients and constantly amaze them with the best ordering and food delivery experience possible
Communicate with corporate clients through calls and emails
Provide quotations for corporate clients and arrange food delivery to their workplace
Coordinate with our account management team, delivery team, and restaurant vendors to resolve any issues that arise

What you will ideally possess for this role:

Passionate and enthusiastic attitude with good telephone manner
Self-motivated to go the extra mile and think out of the box to solve problems
Ability to multi-task in an organized manner in a fast-paced working environment
Fluency in both English and Chinese, including word processing, is a must
Work by shift basis (evening shift ending at 11pm)

What we offer:

An international team that you will learn and be inspired from
A fast-paced environment to hone your entrepreneurial and professional skills
A great collaborative working atmosphere with regular company and team events
Responsibility from day one in a fast growing and global company
Medical scheme and dental insurance coverage

Guang Dong Investment Tower, 148 Connaught Rd Central, Sheung Wan

Interested in working at

foodpanda (HK)

Apply Now Application received.

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Customer Service Specialist (Part-time / Freelance)

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HKD

Fluent Cantonese

Chinese typing

Fluent English

Who we're looking for

What makes us special? It’s the way we combine food and convenience

However, this doesn’t happen without some really awesome people. We are looking for a Customer Service (Part-time / Freelance) to join our growing team to bring innovation into delivery.

Who we're looking for

What makes us special? It’s the way we combine food and convenience

However, this doesn’t happen without some really awesome people. We are looking for a Customer Service (Part-time / Freelance) to join our growing team to bring innovation into delivery.

What you will be doing in this role:

Working closely in the Customer Experience team under the Operations vertical to manage our corporate clients and constantly amaze them with the best ordering and food delivery experience possible
Communicate with corporate clients through calls and emails
Provide quotations for corporate clients and arrange food delivery to their workplace
Coordinate with our account management team, delivery team, and restaurant vendors to resolve any issues that arise

What you will ideally possess for this role:

Passionate and enthusiastic attitude with good telephone manner
Self-motivated to go the extra mile and think out of the box to solve problems
Ability to multi-task in an organized manner in a fast-paced working environment
Fluency in both English and Chinese, including word processing, is a must
Work by shift basis (evening shift ending at 11pm)

What we offer: